Frequently Asked Questions
📦 Frequently Asked Questions | Netssy Store
📧 Contact: info@netssy.com
🌐 Website: www.netssy.com
What are the shipping costs?
We offer free shipping worldwide.
There is no minimum order amount required.
When will my order be shipped?
We aim to process your order as quickly as possible.
🕒 Processing time: 1–4 business days
📦 Average delivery time: 3–12 business days
📬 You will receive a tracking code by email within 2–5 days after shipment.
📌 Haven’t received your tracking code after 7 days?
Contact us at info@netssy.com.
Can I return my order?
Yes, we offer a 100% satisfaction guarantee on damaged or defective products.
🔁 You have 14 days to return your order for a full refund.
🚚 Return shipping costs are at your own expense.
📦 Include your name and order number with the return.
💸 Once we receive your return, we will refund the full purchase amount.
⚠️ Returns are only accepted after the package has been delivered.
Can I cancel my order?
Unfortunately, no. Orders are processed immediately, so cancellations are not possible.
✅ However, you can use our return policy to get a refund once the package has been received.
What if I entered the wrong delivery address?
No worries!
Send an email to info@netssy.com within 24 hours of placing your order with the correct address.
After this period, we cannot change the address, and additional costs may apply.
Which payment methods do you accept?
At Netssy Store, you can pay safely with:
✅ PayPal
✅ Credit Cards (Visa, Mastercard, American Express)
✅ Apple Pay
✅ Google Pay
Is it safe to shop with you?
Absolutely. Our webshop is SSL-encrypted, and we only use trusted and secure payment methods.
Your data is handled with the highest care and confidentiality.
Can I track my order?
Yes! Once your order is shipped, you will receive a shipping confirmation with a tracking code so you can follow your package online.
Do you sell gift cards?
Yes, we offer digital gift cards in various amounts — perfect for gifting!
Gift cards can be easily redeemed online.
How can I reach customer service?
Our friendly customer service team is available via email at info@netssy.com.
We usually respond within 2 hours, even on weekends.
Are all products in stock?
We do our best to keep our stock up-to-date.
If an item is unexpectedly unavailable, we will notify you immediately.
Do you offer discounts or promotions?
Yes! We regularly have special offers and discounts.
📧 Subscribe to our newsletter or check our website for the latest deals.
Have more questions or need help?
We’re happy to assist!
📩 Email us at info@netssy.com
📌 For faster service, please include your order number in your message.